Refund Policy

30-Day Returns and Exchanges

Shoppers may request a no-reason return or exchange within 30 days after delivery. Contact us before sending anything back so the online store can authorize the return and provide instructions.

For approved no-reason returns and exchanges, the merchant pays return shipping and provides a prepaid return label or an equivalent free return arrangement.

Eligibility

Items should be returned in the condition received, with included parts, tags, manuals, and original packaging when reasonably possible. Reasonable inspection is permitted, but damage caused by use beyond inspection may reduce or prevent a refund where allowed by law.

Custom or personalized merchandise, clearance or final-sale merchandise, gift cards, and opened intimate, personal, or hygiene-sensitive merchandise cannot be returned unless they are defective or applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

Contact us promptly if an merchandise is damaged, defective, incomplete, or not what shoppers ordered. For approved quality-related returns, the merchant also pays return shipping and provides a prepaid label or equivalent free arrangement.

Refunds

After the returned merchandise is received and inspected, the online store will notify shoppers of the decision. Approved refunds are issued to the original payment method within 5-10 business days. Shoppers' bank or card issuer may need additional time to post the credit.

Cancellations and Return Address

An purchase may be canceled before it ships. After shipment, the purchase is handled under this Refund Policy.

Approved returns are sent to: 315 Hinesburg Rd, South Burlington, Vermont, 05403, United States. Do not send a return before receiving authorization and shipping instructions.

Contact Support@openairchairs.shop or (802) 670-8845 during Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information

Brand/Store name: gcioutdoor
Contact email: Support@openairchairs.shop
Phone: (802) 670-8845
Physical and return address: 315 Hinesburg Rd, South Burlington, Vermont, 05403, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).