FAQ
Where do shoppers ship?
The online store ships only within the United States.
Is standard shipping free?
Yes. Standard shipping is free on every U.S. purchase.
How long does delivery take?
Processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.
Will I receive tracking?
Yes. A tracking number is provided after shipment using the contact details supplied at checkout.
Can I return or exchange an merchandise without giving a reason?
Yes. Shoppers may request a no-reason return or exchange within 30 days after delivery.
Who pays return shipping?
The merchant pays return shipping for approved no-reason returns, exchanges, and quality-related returns and provides a prepaid label or equivalent free arrangement.
What cannot be returned?
Custom or personalized merchandise, clearance or final-sale merchandise, gift cards, and opened intimate, personal, or hygiene-sensitive merchandise are not returnable unless defective or applicable law requires otherwise.
When will my refund arrive?
Approved refunds are issued to the original payment method within 5-10 business days after receipt, inspection, and approval. Shoppers' bank may need additional posting time.
Can I cancel an purchase?
Shoppers may cancel before shipment. After shipment, the Refund Policy applies.
Which currency and payment methods do shoppers accept?
Payments are in USD. The online store accepts Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover, subject to the options shown at checkout.
How are taxes handled?
Applicable sales tax is collected as required by law.
How can I contact shoppers?
Contact Support@openairchairs.shop or (802) 670-8845 during Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
Merchant Information
Brand/Store name: gcioutdoor
Contact email: Support@openairchairs.shop
Phone: (802) 670-8845
Physical and return address: 315 Hinesburg Rd, South Burlington, Vermont, 05403, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).